At CarStore, we take an approach that’s unique in the used car market. Our priority isn’t simply to sell cars, but to advise our customers and help them make the right choice for them – and only them.
By acting as advisors rather than sales people, we aim to stand out. Say goodbye to pushy sales people and complication. Welcome to a new age of advisors and tranquil decision-making. Welcome to CarStore.
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Everything we do starts with YOU
Be OPEN. You listen to customers and colleagues, understanding their needs and staying curious about new ideas
Be EXPERT. You share your knowledge in a straightforward way, always eager to learn more
Be ADAPTABLE. You adjust to the changing needs of customers and colleagues, doing the right thing
Be REAL. You are authentic, honest and true to yourself, because being real builds trust

Our core behaviours are about being ourselves. Before our customers buy a car, they buy into us, so we are always real and honest with them. If we think a car isn’t right for a customer, we’ll say so.
- We always do what we say we’re going to do
- We’re experts but we’re eager to learn even more
- We treat customers the way we would want to be treated ourselves
- We always make time to listen and understand
- We don’t ever prejudge colleagues or customers


At CarStore, we should always be adaptable, able to flex and find the best course of action quickly.
- We’re comfortable with taking the initiative to do the right thing for customers and colleagues
- We’re always willing to try new ways of doing things
- We’re always curious
- We embrace change, and work through any obstacles, together
- We look to play our part in our community and our wider world