Lithia UK Recognised with Reputation.com 800 Award
We are thrilled to announce that Lithia UK has been recognised with the 800 Award from Reputation.com, the global leading provider of reputation experience management solutions and an industry indicator of customer satisfaction.
This award recognises businesses that prioritise customer experience and is measured using various factors such as review sentiment, volume, recency, response, and more. Businesses that receive this award have achieved a score of 800 or higher, indicating their focus on high customer satisfaction throughout the past year.
40 of our Evans Halshaw, Stratstone, and CarStore locations were honoured with this prestigious award, demonstrating a commitment to our customers that has seen us take the number two spot on the ‘best of the best’ list for the UK. These 40 locations consistently collect, understand, and act on customer feedback to make data-driven decisions that improve the customer journey.
Our dealership network is supported centrally by our expert Reputation Management team. This team of specialists not only deal with the more complex customer experience concerns; but also analyse the reputation data from across the business before making personalised focus-area recommendations for each store, in turn helping them to continuously improve.
Commenting on this award, Chief Customer Officer Kim Costello said:
“We are incredibly proud to have received the 800 Award from Reputation.com for our exceptional customer satisfaction. This recognition is a testament to the hard work and dedication of our Associates across all our Evans Halshaw, Stratstone, and CarStore locations.
“I want to extend my sincerest gratitude to each and every one of our dealership-based Associates for putting the customer at the heart of everything you do. Please keep up the fantastic work, and let's continue to set the gold standard for customer-centric businesses. Together, we can achieve even greater success for our customers and earn this award year after year."
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