Training & Competency Executive

Training & Competence Executive

Lithia UK- Remote however must be able to travel to Annesley, Nottinghamshire for occasional meetings (expected quarterly) 

Salary up to £27,040, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services  

Reporting into the Training & Competence (T&C) Supervisor, the role of the Training & Competence (T&C) Executive is instrumental in ensuring that the firms advisers remain competent to sell finance and general insurance products.

You’ll be part of an experienced team of T&C executives who conduct competency assessments on Regulated Associates across Stratstone and Evans Halshaw dealerships. You’ll also be working closely with departments including Learning & Development, Finance & Insurance and the wider Compliance team to ensure that the Training & Competency scheme is executed in line with expectations.

Position Responsibilities & Accountabilities:

Provide attaining and maintaining competence second line supervision for a defined group of individuals performing FCA regulated activity within the company by:

• Completing competency assessments, providing action plans, feedback and coaching as appropriate.
• Creating and updating technical and skills-based assessments along with supporting documentation.
• Accurately recording and, where appropriate, following up your findings.
• Providing feedback and coaching (on a 1:1 or group basis) in relation to learning needs identified from appropriate T&C Management Information.
• Assisting in the development, support and maintenance of all firm T&C schemes and its documentation, including the policy and various electronic systems/forms.
• Ensuring appropriate stakeholders have access to accurate Key Performance Indicators.
• Collaborating with other departments to create a culture of compliance.
• Completing root cause investigations to assist the wider business in understanding the root causes of non-compliance.
• Educating associates on not only the regulations, but also the impact on the organisation if these aren't complied with.
• Keeping up to date with, and understanding relevant laws and regulations.
• Assisting with the wider Compliance function as required.

Knowledge & Skills Required:

• Experience in selling finance and insurance, or working in a FCA regulated firm.
• Good understanding of FCA principles/rules/guidance including Consumer Duty, ICOBS, T&C etc.
• Excellent communication skills, both written and verbal.
• Excellent relationship building skills (face to face, phone, email, TEAMs etc.)
• Critical problem-solving ability.
• Ability to work independently and with minimal supervision.
• Excellent planning and organisational skills.
• Ability to work to tight deadlines.
• Experience of selling FCA regulated products and services in an automotive/retail environment would be advantageous.

At Lithia UK, our growth is powered by our people:

As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do. Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrates success together. If you're ready to make an impact in an environment that empowers you to drive change, we’d love to have you with us on this journey.

Diversity is Our Strength:

Lithia UK recognises the value that diversity brings to the workforce.  This is why we positively welcome applications from all walks of life, backgrounds, and communities. If you have the motivation, skills and talent potential that we are looking for then get in touch. We are an equal opportunities employer.