Trade Parts Centre Manager

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Trade Parts Centre Manager

Lithia UK

Brighton TPS

At Lithia UK, we have people at the core of our strategy and are discerning about whom we employ, we expect every colleague to have high levels of integrity, be passionate about their role and take ownership of their customers’ needs in line with our core values. We are looking for someone that has a desire to succeed, has outstanding communication and influencing skills and also possesses a proven track record of success in a similar role.

Reporting to the Head of Business, the Centre Manager is responsible for leading, managing and motivating the TPS team to achieve the agreed business plan and provide excellent customer service. The role also carries the responsibility for strategic planning, processes and all aspects of running a successful TPS Centre.

Duties, Responsibilities & Person Specification

Key activites will include:

Leading the team
• Ensure Centre targets set by head office are achieved
• Translate overall sales targets into departmental targets and, with first line management, set challenging but achievable goals
• Ensure the team is motivated, recognised and incentivised
• Create Personal Development Plans, monitor progress and provide developmental or corrective support where required
• Create a Manpower Plan for your centre and put a succession plan in place

Customer
• Create and maintain a customer centric culture in the business
• Maintain a high level of customer satisfaction via the team

Business development
• Work within the identified sales strategy to increase sales revenues
• With the team to devise and implement sales plans
• Regularly monitor business performance. Identify opportunities for improvement and take action for any deviations
• Analyse internal and external market data to develop an understanding of the potential sales opportunities

Systems and processes
• Work to achieve agreed business plan and budget – controlling costs within agreed parameters including Gross Margin levels
• Ensure compliance with business standards and processes, financial, legal and ethical guidelines (including Warranty)
• Maintain an effective relationship with all stakeholders
• Ensure the overall security of the stock and premises

In order to be successful for the Centre Manager position, you must:
• Have a proven ability or aptitude for leading and motivating a team to achieve business targets in a B2B environment
• Have a passion for providing a great customer service experience and the automotive industry

• Possess the ability to communicate effectively and build strong relationships with key stakeholders
  • Be experienced at devising strategies and implementing plans

Skills you will require:
• The ability to provide an exceptional customer service experience
• Ability to plan strategies and activities to grow and develop a business
• Be sales focussed and results orientated
• Have a high degree of IT literacy and a proficient user of MS Office
• Management experience

When you join Lithia UK you will have the opportunity to develop a fast-moving progressive career, and assume accountability for delivering the highest levels of service. We believe that by identifying your potential and investing in your future, you will be able to develop skills and gain the experience that will enhance your career prospects.
In addition to receiving a competitive salary, you will also have access to a range of other benefits including:

• 33 days of annual leave (including bank holidays) + your Birthday off, if it falls on a working day.
• Fully expensed company car (including personal and business mileage).
• Quarterly bonus scheme.
• Private health care.