Service Advisor

Stratstone

Mercedes Benz Leeds

A basic salary of £29,250 with OTE of £39,046, uncapped earning potential, pension, critical illness, life assurance, 31 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales service.

Do you thrive off delivering industry-leading standards of customer care and satisfaction? If so, you need to join the team as a Service Advisor!

As a Service Advisor, you will have a passion and love for customers and get a buzz from providing a great customer experience. So recent/current experience within a customer service role would be helpful, either from hospitality, retail or contact centre type environments.

It would be great if you had a passion for the automotive industry or just an interest in cars, from how great they look to what’s under the bonnet – we don’t mind!

To be a Service Advisor, it is essential that you hold a full UK drivers’ licence.

What does the role of Service Advisor involve?

• You’ll be providing estimates, booking and scheduling service/repair work for our customers
• You will advise a recommended course of action and accurately invoice for work carried out
• You will keep our customers fully informed of all available extras, accessories and value products, maximising the opportunity to up sell

What do you need to succeed as a Service Advisor?

• Background in customer service, sales and a keen interest in the automotive industry
• Awesome organisation/admin skills and experience using computer systems
• Upselling experience as well as being comfortable in fast-paced environment
• The ability to maintain customer service levels whilst meeting KPI’s and deadlines

At Lithia UK, our growth is powered by our people:

As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do. Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrates success together. If you're ready to make an impact in an environment that empowers you to drive change, we’d love to have you with us on this journey.

Diversity is Our Strength:

Lithia UK recognises the value that diversity brings to the workforce. This is why we positively welcome applications from all walks of life, backgrounds, and communities. If you have the motivation, skills and talent potential that we are looking for then get in touch. We are an equal opportunities employer.