Porsche Digital Expert

Stratstone Porsche Wolverhampton

A basic salary of £25,480 and a bonus of £4,000, pension, critical illness pay, life assurance, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services.

As Digital Expert, you’ll be joining the Porsche team, that reports directly to Wolverhampton. You’ll be accountable for ensuring the entire online appearance of the Centre is maintained to the highest standard and fits the overall brand and marketing strategy. The purpose of the role is to increase and improve customer satisfaction and brand loyalty through various digital marketing activities and managing the process of social leads through various online channels.

So, what’s it all about, the role:

• You’ll be accountable for managing and maintaining all digital platforms, dealer web page / social media channels, with the latest up to date content, while working with the marketing team
• You’ll be confident in your approach to dealing with online customers and queries by assisting and directing them to the appropriate place or person
• Ensure that complete customer data is maintained to a high quality in the CRM system by working closely with the CRM team
• Drive customer satisfaction and positive 5 star customer reviews to improve/maintain dealer reputation
• You’ll be working closely with the Porsche Pro; this will enable you to quickly and accurately respond to product and technology related questions
• You'll be providing the sales teams with any online enquires that generate through any digital posts and platforms
• You'll be a Digital expert, keeping up to date with online trends and utilising social media platforms to their fullest to support great enquiry leads

What are we looking for, the person:

• You’ll be a highly influential and effective communicator who can work collaboratively with internal and external customers
• You’ll be a true expert when it comes to all digital and marketing activities and initiatives
• You’ll have the drive and passion to succeed in a fast-paced role and industry
• You’ll have a true passion for customer care, putting the customer at the heart of everything you do
• You’ll be able to absorb information quickly and effectively communicate this with your peers and customer

What we can offer you: 

• Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love 
• Celebrate your special day with an extra day off on your birthday 
• Our industry-leading Family Leave Policies ensure you’re supported when it matters most 
• Access a new car through our Salary Sacrifice scheme and enjoy a smarter way to drive
• Take a paid day to volunteer and give back to a cause close to your heart 
• We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries 
• Unlock your potential with tailored training and endless career growth opportunities 
• Commute for less with our cycle to work scheme 
• Access high street discounts to make the everyday a little more rewarding 
• Know someone perfect for Lithia UK? Earn rewards through our internal referral scheme 

At Lithia UK, our growth is powered by our people: 

As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do. Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrates success together. If you’re ready to make an impact in an environment that empowers you to drive change, we’d love to have you with us on this journey. 

Lithia UK are an equal opportunities employer, and we are proud members of Automotive 30% Club, Diversity in Retail and Inclusive Companies. We welcome all applications regardless of age, race, religion, disability, gender or sexual identity, marital status, socio-economic background or Veteran status. We will also consider qualified applicants with prior criminal convictions, in accordance with the law.

We want your recruitment journey to be unique to you and as accessible as possible. If you need any additional support with your application or have specific requirements at any stage, please let us know via email: UK_resourcing@lithia.com. Our team will be happy to support you throughout every stage of the process.