EHL Consumer Administrator

Consumer Administrator

Pendragon Vehicle Management (office based) – Hybrid – Monday – Friday (09:00-17:30).

Basic salary up to £24,500, pension, critical illness pay, life assurance, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services.

Due to the continued growth and expansion within our business, Evans Halshaw Leasing have an exciting opportunity for a Consumer Administrator to join our team. At Evans Halshaw Leasing, we’re dedicated to delivering outstanding service to every customer, and in this role, you’ll play a key part in maintaining our high standards.

Evans Halshaw Leasing (EHL) is a leading digital business specialising in personal and SME contract hire. As part of Pendragon Vehicle Management and the wider Lithia UK Group, we offer access to the automotive industry’s top brands, including Porsche, Jaguar Land Rover, BMW, Mercedes, Ford, and Stellantis. You’ll work alongside Europe’s largest independent operator of franchised motor dealerships, all while contributing to a business that’s built on innovation and customer focus.

Collaborating closely with the sales team, you’ll guide customers through the process of securing their new car, keeping them informed every step of the way. This is an exciting opportunity to join a forward-thinking team, develop your skills, and play a key role in delivering outstanding customer service in the automotive leasing industry.

Your journey as a Consumer Administrator:

• Proactively manage vehicle orders by ensuring accuracy and providing customers with regular updates on delivery timelines, keeping them informed and excited throughout the process
• Process finance documents, arranging seamless deliveries, issuing invoices, and managing essential paperwork, all while coordinating effortless contract extensions for loyal customers
• Collaborate with the sales team to guide customers through their leasing journey
• Utilise your organisation skills to efficiently enter data into our internal and external systems
• Ensure our CRM system is up to kept up to date and actioned in a timely manner
• Deliver exceptional customer service by managing the admin inbox and phone lines to swiftly respond all queries

Are you ready to embrace the challenge? We’re looking for someone who has:

• Strong administrative skills with a solid understanding of Microsoft Office tools like Outlook, Excel, and Word
• Ability to prioritize tasks effectively while staying adaptable and contributing to a collaborative team environment
• Exceptional organisational abilities with a keen eye for detail to ensure accuracy in all tasks
• A professional and friendly telephone manner that helps build positive relationships with customers and colleagues alike

What we can offer you:

• Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love
• Celebrate your special day with an extra day off on your birthday
• Our industry-leading Family Leave Policies ensure you’re supported when it matters most
• Take a paid day to volunteer and give back to a cause close to your heart
• We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries
• Unlock your potential with tailored training and endless career growth opportunities
• Commute for less with our cycle to work scheme
• Access high street discounts to make the everyday a little more rewarding
• Know someone perfect for Lithia UK? Earn rewards through our internal referral scheme

At Lithia UK, our growth is powered by our people:

As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do. Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrates success together. If you’re ready to make an impact in an environment that empowers you to drive change, we’d love to have you with us on this journey.