DMS User Community & Engagement Lead

UK DMS User Community & Engagement Lead

Lithia UK – Annesley, Nottingham (Hybrid, 1-2 days in the office per week)

Basic salary of £30,000 pension, life assurance, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services.

The Dealer Management System (DMS) is at the heart of our UK operations. As custodians of this critical ecosystem, our System Administration Team is on a mission to build a vibrant, engaged and empowered user community—one where participation, knowledge sharing and collaboration become part of everyday culture.

We’re looking for a creative, insight‑driven communicator to lead this transformation. Someone who can blend analytical thinking with flair, imagination and a passion for community‑building. If you’re excited by the idea of designing engagement experiences, driving user adoption and turning data into meaningful action, this is your opportunity to make a major impact across the business.

Your Journey as a UK DMS User Community & Engagement Lead:

• Design and deliver a structured engagement framework that builds a thriving DMS user community across digital platforms and in-person environments, encouraging collaboration, knowledge sharing and active participation
• Lead the development and ongoing management of the WorkVivo user community space, creating engaging content, campaigns and communications that drive awareness, confidence and system adoption
• Analyse support ticket trends and user feedback to identify recurring themes, translating insight into targeted learning initiatives and engagement activity that improves user capability and commercial outcomes
• Create high-quality, user-focused communications and documentation, including guides, updates and learning materials, ensuring all content is clear, accessible, engaging and aligned to best practice
• Establish and develop user champion and super-user networks, creating opportunities for peer-to-peer support, collaboration and continuous improvement across the business
• Support the documentation and maintenance of DMS standards, processes and procedures, ensuring they remain compliant, consistent and actively used by both the team and wider user community
• Provide support to day-to-day system administration activities, including governance, compliance and system reconciliations, ensuring alignment with operational standards and controls

Do you have what it takes to be a Lithia UK colleague? We’re looking for someone who has:

• 2–3+ years’ experience in in communications, marketing, digital, learning or similar
• A natural communicator who can engage different audiences and build strong relationships
• Analytical and creative mindset—comfortable using data to spot trends and shape decisions whilst turning ideas into engaging campaigns and content
• Strong attention to detail with great organisational skills
• Experience (or interest) in HTML, analytics or MI reporting
• Awareness of governance, compliance (e.g. GDPR, SoX) or ITIL principles is a bonus

What we can offer you: 

• Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love 
• Celebrate your special day with an extra day off on your birthday 
• Our industry-leading Family Leave Policies ensure you’re supported when it matters most 
• Access a new car through our Salary Sacrifice scheme and enjoy a smarter way to drive
• Take a paid day to volunteer and give back to a cause close to your heart 
• We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries 
• Unlock your potential with tailored training and endless career growth opportunities 
• Commute for less with our cycle to work scheme 
• Access high street discounts to make the everyday a little more rewarding 
• Know someone perfect for Lithia UK? Earn rewards through our internal referral scheme 

At Lithia UK, our growth is powered by our people: 

As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do. Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrates success together. If you’re ready to make an impact in an environment that empowers you to drive change, we’d love to have you with us on this journey. 

Lithia UK are an equal opportunities employer, and we are proud members of Automotive 30% Club, Diversity in Retail and Inclusive Companies. We welcome all applications regardless of age, race, religion, disability, gender or sexual identity, marital status, socio-economic background or Veteran status. We will also consider qualified applicants with prior criminal convictions, in accordance with the law.

We want your recruitment journey to be unique to you and as accessible as possible. If you need any additional support with your application or have specific requirements at any stage, please let us know via email: UK_resourcing@lithia.com. Our team will be happy to support you throughout every stage of the process.