Customer Services Administrator

Customer Services Administrator (Hybrid- Hours of work are 9.00 am to 5.30 pm weekdays) Based in Derby until the end of 2025 when the office will move to Annesley Nottinghamshire.

Pendragon Vehicle Management 

£24,531 basic salary with pension, critical illness pay, life assurance, 25 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services

Pendragon Vehicle Management is seeking to recruit a motivated, highly organised experienced Customer Service Administrator to be part of our team. 

As a Pendragon Vehicle Management Administrator your daily responsibilities will be:

• Answering the telephone in a professional manner
• Ordering vehicles via our internal and external supplier chain
• Proactively managing status reports
• Driver updates completed
• Effectively communicate with customers and manage their expectations
• Arranging deliveries
• Data entry into several systems
• Working closely with the EV Specialist
• Provide exceptional customer service skills and focus

Ideally you will have experience of working in a busy and fast paced administrative environment. Excellent interpersonal, organisational and communication skills and the confidence to liaise with customers and colleagues at all levels.

With a focus on providing exceptional levels of customer service at all times, you must be computer literate with outstanding attention to detail. You will also be able to demonstrate an ability to work effectively under pressure in order to meet deadlines.

At Lithia UK, our growth is powered by our people: 

As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do. Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrates success together. If you're ready to make an impact in an environment that empowers you to drive change, we’d love to have you with us on this journey. 

Diversity is Our Strength: 

Lithia UK recognises the value that diversity brings to the workforce.  This is why we positively welcome applications from all walks of life, backgrounds, and communities. If you have the motivation, skills and talent potential that we are looking for then get in touch. We are an equal opportunities employer.