Customer Service Assistant

Evans Halshaw KIA Stourbridge

Basic salary of £29,741.40, pension, life assurance, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services.

As a Customer Service Assistant, you'll support both the Sales and Service departments, helping to create a seamless customer experience by ensuring every customer receives a friendly welcome and outstanding support throughout their journey with us. In this customer-facing role, you'll play a key part in supporting daily operations, responding to customer enquiries, improving follow-up processes, and building lasting relationships that help the business earn customers for life.

This role offers exposure to both aftersales and sales operations and is a fantastic opportunity for someone who enjoys working with people, thrives in a fast-paced environment and wants to build a long-term career within the automotive industry.

Your Journey as a Customer Service Assistant:

• Be the first point-of-contact for customers entering the dealership, ensuring a warm and welcoming environment and directing customers to the right department depending on their needs
• Support customers through multiple communication channels, guaranteeing queries are handled promptly and professionally, maintaining consistent communication throughout the customers’ journey
• Assist with customer follow-up activities to enhance customer satisfaction and retention using various metrics
• Escalate complex customer queries and complaints to the appropriate manager or department
• Support the Service Department with the morning arrival process, booking activities and other administrative task required to help maintain an efficient customer journey
• Assist the Sales Department with vehicle handovers, vehicle photography and stock management while providing additional administrative support to maintain an accurate and appealing retailer shop window
• Work collaboratively across both the Sales and Service Department to deliver a seamless customer experience at every stage of the journey

Do you have what it takes to be an Evans Halshaw colleague? We’re looking for someone who has:

• Previous experience in a customer service role with the ability to provide to deliver exceptional customer satisfaction
• Excellent communication skills with a friendly, professional, and customer-focused approach, committed to delivering exceptional customer outcomes and supporting the retailer’s brand standards
• Strong organisational skills with the ability to manage multiple priorities in a busy retail environment
• Confidence in utilising various digital platforms/systems, phones, with excellent attention to detail, particularly when handling customer information, stock records, and administration
• A proactive and solution-focus mindset, able to work collaboratively across multiple departments ensuring a seamless customer journey and adaptable to changing daily priorities

What we can offer you:

• Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love
• Celebrate your special day with an extra day off on your birthday
• Our industry-leading Family Leave Policies ensure you're supported when it matters most
• Access a new car through our Salary Sacrifice scheme and enjoy a smarter way to drive
• Take a paid day to volunteer and give back to a cause close to your heart
• We believe in recognising dedication and loyalty, that's why we celebrate long service milestone anniversaries
• Unlock your potential with tailored training and endless career growth opportunities
• Commute for less with our cycle to work scheme
• Access high street discounts to make the everyday a little more rewarding
• Know someone perfect for Lithia UK? Earn rewards through our internal referral scheme

At Lithia UK, our growth is powered by our people:

As one of the largest automotive retailers globally, we're passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values, Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!, fuel everything we do.

Join us, and you'll be part of a team that embraces innovation, champions personal growth, and celebrates success together. If you're ready to make an impact in an environment that empowers you to drive change, we'd love to have you with us on this journey.

Lithia UK are an equal opportunities employer, and we are proud members of Automotive 30% Club, Diversity in Retail and Inclusive Companies. We welcome all applications regardless of age, race, religion, disability, gender or sexual identity, marital status, socio-economic background or Veteran status. We will also consider qualified applicants with prior criminal convictions, in accordance with the law.

We want your recruitment journey to be unique to you and as accessible as possible. If you need any additional support with your application or have specific requirements at any stage, please let us know via email: UK_resourcing@lithia.com. Our team will be happy to support you throughout every stage of the process.