Customer Service Advisor

Stratstone Hamilton Mercedes-Benz

Part Time - 20 Hours Per Week!

Basic salary of £13,218.4, uncapped earning potential, pension, life assurance, exclusive company discounts on used car purchases, leasing deals and aftersales services..

What does the role of Customer Service Advisor involve?

• Engage with customers either by telephone or electronically
• Use of social media to communicate with customers
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Contact customers to improve customer retention
• Organize workflow to meet customer timeframes 

What do you need to succeed as Customer Service Advisor?

• Previous customer service roles
• Excellent communication skills
• Experience in a customer service environment
• Ability to work as part of a team
• Ability to handle own workload

What we can offer you: 

• Celebrate your special day with an extra day off on your birthday 
• Our industry-leading Family Leave Policies ensure you’re supported when it matters most 
• Access a new car through our Salary Sacrifice scheme and enjoy a smarter way to drive
• Take a paid day to volunteer and give back to a cause close to your heart 
• We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries 
• Unlock your potential with tailored training and endless career growth opportunities 
• Commute for less with our cycle to work scheme 
• Access high street discounts to make the everyday a little more rewarding 
• Know someone perfect for Lithia UK? Earn rewards through our internal referral scheme 

At Lithia UK, our growth is powered by our people: 

As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do. Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrates success together. If you’re ready to make an impact in an environment that empowers you to drive change, we’d love to have you with us on this journey. 

Lithia UK are an equal opportunities employer, and we are proud members of Automotive 30% Club, Diversity in Retail and Inclusive Companies. We welcome all applications regardless of age, race, religion, disability, gender or sexual identity, marital status, socio-economic background or Veteran status. We will also consider qualified applicants with prior criminal convictions, in accordance with the law.

We want your recruitment journey to be unique to you and as accessible as possible. If you need any additional support with your application or have specific requirements at any stage, please let us know via email: UK_resourcing@lithia.com. Our team will be happy to support you throughout every stage of the process.