Customer Experience Advisor

Stratstone

Jaguar Land Rover Stockton

£25,500 basic salary with an OTE of £30,000, pension, critical illness pay, life assurance, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services.

Are you ready to drive beyond the possible; to work for an industry game-changer with inspirational people, and the opportunity to thrive in your career?

As a Customer Experience Advisor, you’ll play a key part within one of our game-changing retailers, working with one of the best brands in the business and supported by our experienced leaders. You can learn, develop and further your career, no matter your background. You’ll be set up and supported with the resources, tools and experience you need to be at your best and bring out the best in others. Hard work and commitment go a long way here. If you have the attitude and drive, the doors are open.

At Stratstone, our Customer Experience Advisors are responsible for managing the influx of new and prospective enquiries received, through calls and all digital channels. You’ll provide customers with a warm introduction to our brand while collecting essential information about their needs and ensuring the enquiry is seamlessly transitioned to one of our seasoned Sales Executives.

If you’re looking for a role that’s a blend of being fast-paced and challenging, with a culture that enables you to be yourself and enjoy the ride, you’ll feel right at home:

You’ll have the opportunity to be involved with: 

• Being a true expert and fully knowledgeable on our products and services, ensuring you build a genuine passion for the brand and are motivated to represent it with pride and excellence
• Championing the enquiry process, supporting our Sales Executives with more niche or specific customer questions and requirements, ensuring each interaction is tailored to individual needs and preferences
• Collaborating with the Digital Expert/Marketing team to provide content for a variety of Social Media streams
• Providing in-depth insights to our associates about products and technological updates
• Securely maintaining accurate enquiry information and providing ad-hoc administrative support to our dealership

Do you have what it takes to be an Stratstone colleague? We’re looking for someone who is:

• Equipped with previous customer experience, preferably within the automotive or retail industry
• A collaborative team player, who is open to new ideas and appreciates the difference that each person makes 
• Confident communicator who can engage, build authentic relationships and establish strong rapport with our customers
• Proficient in utilising computer systems with full knowledge of Microsoft packages
• Passionate for our industry, the people who work in it and the people we serve 

Life at Stratstone:

• Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love
• Celebrate your special day with an extra day off on your birthday
• Our industry-leading Family Leave Policies ensure you’re supported when it matters most
• Take a paid day to volunteer and give back to a cause close to your heart
• We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries
• Unlock your potential with tailored training and endless career growth opportunities
• Commute for less with our cycle to work scheme
• Access high street discounts to make the everyday a little more rewarding
• Know someone perfect for Lithia UK? Earn rewards through our internal referral scheme

At Lithia UK, our growth is powered by our people:

As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do. Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrates success together. If you're ready to make an impact in an environment that empowers you to drive change, we’d love to have you with us on this journey.