Customer Experience Advisor

Hatfields JLR Chester 

Customer Experience  Executive 

Competitive salary, bonus, pension, life assurance, 33 days holiday (including bank holidays), exclusive company discounts and excellent career development opportunities.

As a Customer Service Executive, you'll be a key part of our Aftersales team—helping to build lasting relationships with our customers and supporting the continued success of our service department. No matter your background, we'll give you the tools, training and support you need to thrive. From day one, you'll be empowered to develop your skills, deliver exceptional customer experiences and build a rewarding career with one of the world's most prestigious automotive brands.

You'll have the opportunity to be involved with:

• Contacting existing Hatfields customers who are due a service, MOT or maintenance appointment, ensuring they receive a proactive and professional customer experience
• Building strong relationships with customers whilst identifying opportunities to promote and upsell relevant products and services
• Managing customer interactions through our Pinnacle Data Management System and manufacturer platforms, ensuring records remain accurate and up to date
• Supporting the Service department with a variety of administration tasks before and after customer contact
• Delivering excellent customer service through effective telephone communication and problem-solving
• Providing occasional support to the Service Advisor team during periods of holiday or sickness absence
• Playing an important role in customer retention by helping customers get the very best from their ownership experience

Do you have what it takes to be a Hatfields colleague, were looking for someone who is:

• A confident and professional communicator who enjoys building relationships with customers
• Passionate about delivering exceptional customer service and creating positive customer experiences
• Experienced in a call centre, telesales or customer service environment, with the ability to identify and maximise sales opportunities
• Organised and detail-focused, with the ability to manage multiple tasks whilst maintaining accuracy
• Comfortable working with computer systems including Microsoft Outlook, Word and Excel
• A collaborative team player who is open to new ideas and appreciates the difference each person makes
• Motivated to learn, develop and continuously improve
• Creative in their approach to problem-solving and committed to delivering the best possible outcome for customers

Experience within the automotive industry or a dealership environment would be advantageous but is not essential, as full training will be provided.

You must also be able to pass a satisfactory DBS check.

What we can offer:

• Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge and do what you love
• Celebrate your special day with an extra day off on your birthday
• Our industry-leading Family Leave Policies ensure you're supported when it matters most
• Access a new car through our Salary Sacrifice scheme and enjoy a smarter way to drive
• Take a paid day to volunteer and give back to a cause close to your heart
• We believe in recognising dedication and loyalty, that's why we celebrate long service milestone anniversaries
• Unlock your potential with tailored training and endless career growth opportunities
• Access high street discounts to make the everyday a little more rewarding
• Know someone perfect for Lithia UK? Earn rewards through our internal referral scheme

At Lithia UK, our growth is powered by our people:

As one of the largest automotive retailers globally, we're passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do. Join us, and you'll be part of a team that embraces innovation, champions personal growth and celebrates success together. If you're ready to make an impact in an environment that empowers you to drive change, we'd love to have you with us on this journey.

Lithia UK are an equal opportunities employer, and we are proud members of Automotive 30% Club, Diversity in Retail and Inclusive Companies. We welcome all applications regardless of age, race, religion, disability, gender or sexual identity, marital status, socio-economic background or Veteran status. We will also consider qualified applicants with prior criminal convictions, in accordance with the law.

We want your recruitment journey to be unique to you and as accessible as possible. If you need any additional support with your application or have specific requirements at any stage, please let us know via email: UK_resourcing@lithia.com. Our team will be happy to support you throughout every stage of the process.