Claims & Risk Management Specialist

Claims & Risk Management Specialist

Lithia UK Head Office- Annesley, Nottingham. Hybrid working (1-2 times per month office attendance, and ad-hoc as per request). Monday-Friday shift pattern.

Basic salary up to £28,121, pension, life assurance, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services.

We’re looking for a detail-driven and proactive Claims & Risk Management Specialist to join our team at Lithia UK. This is a role where you’ll make a real impact — protecting our business by ensuring claims are managed efficiently, fairly, and with complete integrity. Every claim tells a story, and you’ll be the one ensuring that story is investigated thoroughly, handled with professionalism, and resolved in the best possible way for both our people and our business.

From investigating workplace incidents and accidents to working closely with solicitors, insurers, and external providers, you’ll be the go-to person for keeping claims on track and risks under control. You’ll make sure costs are managed carefully, processes run smoothly, and colleagues feel supported throughout. With your eye for detail and ability to see the bigger picture, you’ll be at the heart of our efforts to keep colleagues safe, costs under control, and risk well managed.

You’ll have the opportunity to be involved with: 

• Investigating workplace incidents and accidents thoroughly to ensure accurate reporting and fair outcomes
• Handling claims from start to finish, including liaising with solicitors, insurers, and external service providers
• Administering the company’s internal insurance processes and keeping everything up to date and compliant
• Supporting colleagues with insurance-related queries and promoting risk management initiatives across the business
• Preparing accurate, high-quality reports on claims activity and costs, making sure spend is controlled
• Negotiating and settling claims in line with agreed policies and protocols
• Building strong relationships with external providers while always keeping Lithia’s best interests front of mind
• Developing your knowledge of current policy covers, claims handling practices, and industry regulations

Do you have what it takes to be a Lithia UK colleague? We’re looking for someone who has:

• Strong Microsoft Excel and Word skills, with the confidence to handle data and admin tasks accurately
• Excellent written and verbal communication, with the ability to explain complex issues clearly
• A keen eye for detail, accuracy, and the ability to investigate and research effectively
• A commitment to honesty, integrity, and confidentiality in every aspect of the role
• A collaborative mindset, balanced with the ability to work independently, stay calm under pressure, and meet deadlines
• Strong organisational skills and the ability to interpret policies and instructions with confidence
• Previous experience in insurance or risk management, which would be advantageous but not essential

What we can offer you:

• Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love
• Celebrate your special day with an extra day off on your birthday
• Our industry-leading Family Leave Policies ensure you’re supported when it matters most
• Take a paid day to volunteer and give back to a cause close to your heart
• We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries
• Unlock your potential with tailored training and endless career growth opportunities
• Commute for less with our cycle to work scheme
• Access high street discounts to make the everyday a little more rewarding
• Know someone perfect for Lithia UK? Earn rewards through our internal referral scheme

At Lithia UK, our growth is powered by our people:

As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do. Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrates success together. If you’re ready to make an impact in an environment that empowers you to drive change, we’d love to have you with us on this journey.