SSC Central Support Team Leader

SSC Central Support Team Leader

Finance Shared Service Centre | Lithia UK (Hybrid, with the flexibility to work from home 2 days per week)

Salary up to £36,400 with pension, life assurance, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services

At Lithia UK, we’re transforming the way finance support is delivered across our business — and our Shared Service Centre plays a vital role in making that happen. As we continue to evolve and grow, we’re looking for an experienced and people-focused SSC Central Support Team Leader to lead our Central Support function and help deliver a world-class service across the organisation.

This is an exciting opportunity for a motivated leader who thrives in a fast-paced environment, enjoys developing high-performing teams, and is passionate about driving service excellence and continuous improvement.

You’ll have the opportunity to be involved with:

• Leading, coaching and developing a team of Central Support Accounts Assistants, creating a positive, engaged and high-performing team culture
• Overseeing first-line finance support through Zendesk tickets and inbound calls, ensuring SLAs and KPIs are consistently achieved
• Managing the quality, accuracy and timeliness of finance support activities across the Shared Service Centre
• Monitoring team performance using SLA metrics, KPIs and operational reporting, communicating results and driving accountability across the team
• Coordinating and support month-end activities, ensuring deadlines are achieved accurately and efficiently
• Building strong relationships with Finance Process Towers and stakeholders across the business to ensure an excellent customer experience
• Acting as a key link between Central Support and wider finance teams, identifying opportunities to expand and improve support services
• Driving continuous improvement initiatives, identifying smarter and more efficient ways of working to enhance service delivery
• Supporting standardisation and process optimisation across the SSC through collaboration and innovation
• Ensuring all team activities are delivered in line with SOX controls, compliance requirements and company policies
• Promoting a highly compliant and well-controlled operating environment, proactively identifying and mitigating risk
• Leading regular one-to-one meetings, coaching conversations and performance reviews to support colleague development and engagement

Do you have what it takes to be a Lithia UK Colleague? We’re looking for someone who has:

• Previous experience within a Finance Shared Service Centre or SSC environment, ideally with exposure to finance query management or support operations
• Proven experience leading or supervising teams, with the ability to motivate, coach and develop colleagues
• Strong operational and organisational skills, with experience managing performance against SLAs, KPIs and deadlines
• Excellent stakeholder management and communication skills, with confidence working across multiple teams and levels of the business
• Strong problem-solving and decision-making abilities, with a proactive and solutions-focused approach
• Experience working within highly controlled and compliant environments, with an understanding of governance and financial controls
• Strong Microsoft Office skills, particularly Excel and reporting tools
• A hands-on, adaptable approach with the ability to thrive in a fast-paced and evolving environment

Desirable experience

• Experience using systems such as Zendesk, Pinewood, Power BI, ABBYY or automation technologies
• Experience working within a large or international organisation
• Exposure to finance transformation or process improvement initiatives
• Studying towards or interested in an accounting qualification such as AAT, ACCA or CIMA

Why Lithia UK?

• Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love
• Celebrate your special day with an extra day off on your birthday
• Our industry-leading Family Leave Policies ensure you’re supported when it matters most
• Take a paid day to volunteer and give back to a cause close to your heart
• We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries
• Unlock your potential with tailored training and endless career growth opportunities
• Commute for less with our cycle to work scheme 
• Access high street discounts to make the everyday a little more rewarding
• Know someone perfect for Lithia UK? Earn rewards through our internal referral scheme

At Lithia UK, our growth is powered by our people:

As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do. Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrates success together. If you're ready to make an impact in an environment that empowers you to drive change, we’d love to have you with us on this journey.